To restore a deleted file, folder or Workspace, please Open a Support Ticket and let us know as much of the following information as possible:
- The name of the file, folder, or Workspace
- The date the item(s) was deleted
- The user who deleted it
- Link to the activity report for the file, folder, or Workspace.
Once the information has been restored, any previously invited users will need to be re-invited.
Please allow up to 24 hours for files to be restored.
Please note: Items deleted via the Onehub Sync Application cannot be restored remotely. If you need to restore an item that was removed by a user using the Onehub Sync Application, please email us at firstname.lastname@example.org for instructions on how to recover an item deleted using Onehub Sync.
Items deleted by enabling the Automatically Delete option are securely removed and CANNOT be restored by Onehub.