Support Center

Restoring Deleted Information

Last updated January 19, 2017
In the case that a file, folder, or Workspace is accidentally deleted, Onehub has the ability to restore deleted information within a 30 day time period.

To restore a deleted file, folder or Workspace, please Open a Support Ticket and let us know as much of the following information as possible:
 
  • The name of the file, folder, or Workspace
  • The date the item(s) was deleted
  • The user who deleted it
  • Link to the activity report for the file, folder, or Workspace.

Once the information has been restored, any previously invited users will need to be re-invited. 


Please allow up to 24 hours for files to be restored.


Please note: Items deleted by enabling the Automatically Delete option are securely removed and CANNOT be restored by Onehub.
 

Still need help? Contact us directly at (877) 644-7774 or