Support Center

Downloading Files

Last updated June 06, 2017
Note: The downloading content option is only available to users with Downloader or above privileges. If you do not have this option, contact your account administrator to request access to this feature.

There are a few ways you can download content.

To download content from the workspace home screen, you can either select the download option to the right of the item you wish to download...


Or, you can select the item (or multiple items) using the check box to the right of the item(s), and then select "Download".

Note: When multiple items are downloaded at once, an "Archive of Files" is created in a .zip file for extraction. This will also appear in the Activity Log as "User Downloaded an Archive of Files" in the corresponding workspace. The items in this archive will only be items this user has been given permission to access.


You can also download content from within the item itself while viewing it.


For further information about what features are available, check out our Understanding Roles & Permissions article. Note: Roles and permissions can only be adjusted by an administrator or moderator.


Still need help? Contact us directly at (877) 644-7774 or