Support Center

Uploading and Downloading Files Using FTP

Last updated April 27, 2016
The Onehub FTP Gateway provides support for securely uploading files and folders with standard FTP clients. FTP allows you to transfer files over 2GB and automate certain file management actions. This is often helpful when you are first populating your Workspaces.
 
Onehub allows you to access the files stored in your workspaces from standard FTP client applications. This makes it easy to upload complex directory structures to your workspaces.

Onehub requires FTP connections to be encrypted, so be sure to use an FTP client that supports FTP over TLS/SSL (FTPS).

Note: Users with Downloader and above permissions can use FTP to connect. Secure links will not allow users to connect via FTP, as users must have log-in credentials to connect.



Settings

To connect you can use an FTP client with the following settings:

 

Server or Host:

ftp.onehub.com

User Name/Password:

Email and password used with Onehub

Port:

2022

Protocol and Encryption:

FTP over explicit TLS/SSL*

* The wording for this protocol may vary slightly between FTP clients.

 

Connection Troubleshooting

If you have a firewall on your computer or network and are having trouble connecting, try opening port 2022 and ports 53451 through 56450. The latter are data connection ports used for file transfers. 

Note: FileZilla's "Quickconnect" will not allow proper set up of the protocol and encryption and will produce an error. This must be set up manually under File > Site Manager > New Site.

 

FTP and Two-Factor Authentication

To access Onehub via FTP with Two-Factor Authentication enabled, simply append your 6-digit authentication code to the end of your password when signing in. Please note that FTP requires the use of an authenticator app and does not support authentication via SMS.

Still need help? Contact us directly at (877) 644-7774 or